Remote Tech Support, also known as "RTS", allows us to remotely view your computer screen and securely fix most computer, network, personal electronics and mobile device problems right through the Internet via remote control.
We use a 256-bit encrypted connection between your computer and the technician's computer. In this way, you have set up a unique one-to-one session that no one else can view or access during the session. In addition, you are in control the whole time. Only you can initiate a remote support session and you can end a session by simply closing the support window on your desktop. You are always in control of your mouse’s pointer and keyboard. During your session you will see the technician using your cursor to locate and fix problems. At any time, you can over-ride mouse control by simply moving your mouse.
Through our easy-to-use, Remote Tech Support service, we can:
Locate and remove viruses and install and configure anti-virus software.
Stop pop-ups, remove adware/spyware, and install/configure anti-spyware software.
Set up secure wireless networks ( home and small office networks).
Fix email and software problems.
Solve problems of printer, scanner, digital camera and another peripheral device.
Speed up your computer and increase performance; PC tune-ups
Perform standard maintenance and Windows updates/patches
Install, configure and train on new typical software and hardware
Assist in data back-up processes, transferring data from one PC to another
Fix error messages, frozen screens and much more…
Remote Tech Support sessions can last anywhere from 15 to 120 minutes, depending on the type of help you need.
In some cases, a computer may need a comprehensive tune-up due to a severe case of spyware. This could take over an hour. In other situations, you may be looking for set up and training support for a new device or office software. These sessions may be as short as 30 minutes for simple problems, like locating a lost file or fixing an email problem, you can get help in as little as 15 minutes.
By allowing a remote technician to access your computer through the Internet they are able to perform work on your computer directly. You can simply sit back and watch. Or, you can work on something else while the technician is fixing your computer. Remote Tech Support is simple, convenient and, fast. Simply contact to ConnectX, let go of the mouse and let us help you.
When you notify within 7 days of the service, we will work to remedy any issues that occurred within that 7 days period. At ConnectX, our customer's satisfaction is very important to us. If you are not completely satisfied with the service you receive, we will work to ensure your satisfaction.
Our key components of quality service are:
A carefully screened team of remote service technicians.
A set of services crafted to meet all the needs of your home, mobile and small or medium office computer environment.
A sincere desire to make all our customers very happy.
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